Have you ever noticed that when you’re super-stressed out you might not hear/absorb/remember something important that a colleague or customer said?
In 2020 every human on earth got a pretty huge helping of extra stress to manage on a daily basis. And now, as we start to roll into our new normal in Spring 2021, that’s great but stressful too. When will things be normal? What are the new rules? Why is it happening so slowly? Why is it happening so fast??
You need to be Mr. Rogers. Speak clearly, kindly, patiently. And repeat yourself over and over again!
How many times does your team need to hear that you appreciate them and recognize the great work they’re doing? A gazillion. How many times does your team need to be reminded of your mission and vision? A bazillion. How many times does your team need to be reminded what the goals and priorities are for this day, this week, this quarter? A cajillion.
Repeat yourself. Way more than you think is necessary. Repeat yourself graciously, enthusiastically, patiently, clearly, kindly. Be the light that shows us all what’s ahead and how to get there.
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