We fear change. Our brains fear change. Laying down a new neural pathway takes energy and attention! How can you get your team, your customers, or your partners to change? Peter Denning and Robert Dunham’s The Innovators Way is my favorite book on … [Read more...] about Persistence and patience = real change
Politeness, discernment, and persistence
Answering questions is a very particular skill. An expert spokesperson - whether they are on a podcast, an earnings call, an All Hands, or a tough media interview - does these three things well: Acknowledge that a fellow human said words. … [Read more...] about Politeness, discernment, and persistence
Courage is a communications skill
Every expert, talented PR person I know spends enormous energy creating messages for leaders and coaching them to be polished, prepared, on-message. But we can’t climb into the nervous systems of our spokespersons. Every leader needs to practice … [Read more...] about Courage is a communications skill
Be consistent
We spent February on the formula for delivering a great story. In March we’re talking about how to deliver it. “Oh look at that shiny thing over there! Everyone’s talking about it! I’d much rather talk about that than our boring old messaging!” … [Read more...] about Be consistent
Build a bridge
We spent February on the formula for delivering a great story. In March we’re talking about how to deliver it. Whenever you communicate with anyone you are crossing a bridge. You are trying to get part of what’s in your mind into the uncharted … [Read more...] about Build a bridge
Citizens of different countries
We spent February on the formula for delivering a great story. In March we’re talking about how to deliver it. Every great story has a problem. But what kind of problem is going to spike your audience’s cortisol so they’ll pay attention long … [Read more...] about Citizens of different countries
Binging til my eyeballs bleed
I am that person who can watch a great show for eight hours, until 2:30 am if necessary, because I HAVE TO KNOW WHAT HAPPENS NEXT. I am not alone. Our brains love completing patterns but they hate incomplete patterns more. Here’s Brené Brown: … [Read more...] about Binging til my eyeballs bleed
Here we go again!
Welcome to the new year! I hope that your holiday break was restful and restorative, that your inbox and calendar are not overstuffed on re-entry, and that you feel refreshed and ready to tackle 2026! 2025 made it clear that we are living through … [Read more...] about Here we go again!
Your talk is a gift
The holidays are here, which makes me think of gifts, which reminds me of the key thing I tell every single client I meet: “Your talk is a gift, not a performance.” Why? Because if you want someone’s attention, what you’re saying must be … [Read more...] about Your talk is a gift
Ready, Set, Go!
Oh my goodness it's almost conference season again! How did we get here? You are giving a big talk at your user conference. Whether you’re on the main keynote stage addressing all audiences or doing a breakout just for AI developers, you know you … [Read more...] about Ready, Set, Go!
