I am that person who can watch a great show for eight hours, until 2:30 am if necessary, because I HAVE TO KNOW WHAT HAPPENS NEXT. I am not alone. Our brains love completing patterns but they hate incomplete patterns more. Here’s Brené Brown: … [Read more...] about Binging til my eyeballs bleed
Here we go again!
Welcome to the new year! I hope that your holiday break was restful and restorative, that your inbox and calendar are not overstuffed on re-entry, and that you feel refreshed and ready to tackle 2026! 2025 made it clear that we are living through … [Read more...] about Here we go again!
A taxonomy of questions
While working with a product GM a few weeks ago to prep for a critical launch, he wanted the shortest possible briefing doc. Can you blame him? A product launch is about so much more than the press briefings. There was A LOT on his mind!! We came … [Read more...] about A taxonomy of questions
Your brain or your mind
Your brain and your mind are not the same thing. They work in concert a lot (sometimes in ways we love, sometimes in ways we don’t). But sometimes they oppose each other. Every human brain has an amygdala, whose job is to keep you following … [Read more...] about Your brain or your mind
Know your nervous system
Helping clients face their stage fright is a core communications coach capability. A brilliant Eng VP knows exactly what she needs to say, she has a great demo prepared, she has credibility with her audience. The only thing she doesn’t have is … [Read more...] about Know your nervous system
If you see something, say something
OK, your CTO Greg just finished an industry panel and is feeling pretty delighted by the groundbreaking ideas he brainstormed on stage in front of 10,000 people. Meanwhile, during the panel, you, the PR person staffing your CTO’s appearance, got … [Read more...] about If you see something, say something
Recalcitrant or overzealous?
Are you knocking on my door every few weeks to tell me you’d be a great media spokesperson? That’s the best way to ensure you’ll never do an interview. When I was running communications teams and making decisions about which spokespersons to risk … [Read more...] about Recalcitrant or overzealous?
Less is more
No CEO wants to read a 30-page briefing doc before a media interview. No CEO has time to memorize a dozen soundbites. Nor should said CEO deliver 12 different soundbites in her CNBC interview. Give your brilliant, motivated CEO three soundbites. … [Read more...] about Less is more
Less babbling please!
Saying less is so much better than saying more. ALWAYS. There are three absolutely vital skills every great communicator must master: Pause. Repeat yourself. Choose your words before you speak. It’s human nature when someone asks a … [Read more...] about Less babbling please!
Questions are vital data!
You’ve just finished your brilliant twenty minute presentation on your new genAI-enabled customer service solution, but the customer’s only question at the end is: “What have you heard about capacitor tariffs?” What? You may be thinking, “Was this … [Read more...] about Questions are vital data!
