Everyone’s quitting – to go back to school, to go run an alpaca farm, to travel. You’re left with a ton of work to do and a team that looks like swiss cheese. Receiving resignations from your talented people is one of the great miseries of corporate life.
And yet, a resignation conversation is an exceptional opportunity to communicate beautifully. There are two things you should do every time.
First, say thank you. Your team member worked hard, under especially adverse circumstances this year. Recognize her efforts!
Second, build a bridge. If you can say it sincerely, tell your team member that you’ll be thrilled to watch and cheer her career progress, that you’ll always be a reference.
You gain so much good karma when you send your former team member off with the glow of feeling seen and valued, when you treat the resignation conversation as the beginning of a redefined relationship rather than simply an end. It’s not easy, but like so many hard things, it’s so worth it.
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