It’s amazing to see even more ways that leaders can use the power of story in Scott Belsky’s brilliant and accessible The Messy Middle. This book is full of reasons why leaders must tell stories to their teams. Here’s Scott on using story to … [Read more...] about Chief Storyteller
Pick yourself up after the crash
Ryan Holiday’s The Obstacle Is The Way, one of my favorite books, is the perfect read for anyone going through a crisis. When something horrible happens, our nervous systems can really impede our ability to make good decisions. You must make … [Read more...] about Pick yourself up after the crash
Say you’re sorry!
Oh F***. You and your company are having a WFIO moment. There’s a horrible crisis and your constituents want answers – your investors, your customers, your team, the press. What do you do? Well, first, you need facts. What actually happened? … [Read more...] about Say you’re sorry!
Seven tips for surviving litigation with your reputation intact
Maybe it’s because I’m reading Brotopia, Emily Chang’s book about sexism in the technology industry, maybe it’s because I recently did an Ask Me Anything about crisis communications with the fabulous Paul Wilke of Upright Position Communications. For … [Read more...] about Seven tips for surviving litigation with your reputation intact
What you believe impacts how you communicate
Here in San Francisco and Silicon Valley, there are two kinds of people: those who think HBO’s Silicon Valley is the most hilarious thing on television ever, and those who can’t stand it because it’s too painfully true to life. I’m in the most … [Read more...] about What you believe impacts how you communicate
How you feel physically impacts how you communicate
Desperately jet lagged after an 18 hour flight to Asia? Your local PR person wants you to go straight to the TV studio? Nope. You need a nap, a shower and some food before you do any media interviews. About to go on stage for your big keynote? … [Read more...] about How you feel physically impacts how you communicate
How you feel emotionally impacts how you communicate
Twenty-five years ago I was a happy PR girl engaged to a spectacular man. He was killed in a helicopter crash four months before our wedding. For months afterwards I was the worst communicator in the world. I was so broken and preoccupied I could … [Read more...] about How you feel emotionally impacts how you communicate
How you feel about yourself impacts how you communicate
My Dad always used to say, “Whether you think you can or you can’t, you’re right.” My Dad (and Henry Ford, who coined the phrase) were right. It drove me crazy when he said this, because I knew he was right. I’d go off in a huff to tackle whatever … [Read more...] about How you feel about yourself impacts how you communicate
How you see yourself impacts how you communicate
You’re an authentic, open, relatable person. You love to listen. Being a good person is important to you. You’ve seen so many a**holes in Silicon Valley. The last thing you ever want to do is look in the mirror and feel like one of them. These … [Read more...] about How you see yourself impacts how you communicate
Here’s a great PR tip: avoid committing fraud
Hey great communicators! Don’t lie. Don’t defraud your investors, your customers, the press, federal regulators. Don’t lie so egregiously over so many years that the SEC comes after you. I’ve been in Silicon Valley for more than twenty years. Have … [Read more...] about Here’s a great PR tip: avoid committing fraud
