Leadership Archives

Questions are vital data!

Lisa Poulson / April 29, 2025 / Communication, Evangelism, Internal Communications, Leadership, Media Spokesperson, Persuasion, Public Relations, Public Speaking, Spokesperson / Leave a Comment

You’ve just finished your brilliant twenty minute presentation on your new genAI-enabled customer service solution, but the customer’s only question at the end is: “What have you heard about capacitor tariffs?” What? You may be thinking, “Was this … [Read more...] about Questions are vital data!

Stack rank your worries

Lisa Poulson / April 1, 2025 / Change, Communication, Leadership, Professional Development /

When nothing feels certain, it can really help to focus on the basics. Don’t know whether or how tariffs will impact your business or what you’ll say about them when they do? Don’t know how the latest foundation model or lightweight open source model … [Read more...] about Stack rank your worries

Everything is communication

Lisa Poulson / January 21, 2025 / Leadership, Professional Development /

Not answering an email IS an answer to an email. An eyebrow raise can be more important than 30 minutes of talking. A quick text can bring down or elevate a whole company. Everything we do (and don’t do) communicates. This is why, when we wring … [Read more...] about Everything is communication

The right vibe

Lisa Poulson / January 7, 2025 / Communication, Internal Communications, Leadership, Professional Development /

Here’s a truism to start the year: You can be present for other people when you’re not consumed by noticing/worrying about yourself. If you are pre-occupied with imposter syndrome or your headache or your mortgage, the noise in your own head may … [Read more...] about The right vibe

Prepare for the climb!

Lisa Poulson / December 17, 2024 / Leadership, Professional Development /

Image: Pixabay.com Change and growth can be uncomfortable and scary. It’s spectacularly uncomfortable to realize what we don’t know. And that’s not all – the steep end of a learning curve takes enormous resilience and stamina to climb. I try to … [Read more...] about Prepare for the climb!

Soundbites!!

Lisa Poulson / November 19, 2024 / Leadership, Professional Development /

Every great communicator delivers artful soundbites - in media interviews, in talks, in all hands meetings. Soundbites are useful EVERYWHERE. What’s a soundbite? A short, interesting sentence, in normal human syntax. Soundbites are memorable. A … [Read more...] about Soundbites!!

Silence is a strategy too

Lisa Poulson / October 29, 2024 / Communication, Customer Care, Evangelism, Leadership, Media Spokesperson, Public Speaking, Spokesperson /

Yes, I am a communications coach. I help people deliver great messages to all sorts of audiences. But sometimes silence is the most powerful form of communication. More often than not, the best way to position yourself in an email battle is not … [Read more...] about Silence is a strategy too

Don’t climb your mountains alone!

Lisa Poulson / October 15, 2024 / Leadership, Professional Development /

One of the great benefits of being in charge is that you’re in charge. There’s no one standing over you telling you what to do. One of the biggest problems with being in charge is that you’re in charge. There’s no one standing over you to ask what to … [Read more...] about Don’t climb your mountains alone!

Bring a problem and a solution

Lisa Poulson / September 17, 2024 / Communication, Customer Care, Evangelism, Leadership, Media Spokesperson, Public Speaking, Spokesperson /

If you’re the one who identifies a big problem for your company, don’t hide it. Tell everybody. Sounding the alarm gets the right team on board to help find the solution. However, you don’t want to be the messenger that gets shot. Bring a … [Read more...] about Bring a problem and a solution

It’s coming!

Lisa Poulson / August 20, 2024 / Communication, Customer Care, Leadership, Media Spokesperson, Public Speaking, Spokesperson /

Start your engines, team! Fall conference season is around the corner. What are you responsible for? Creating messages? Delivering them? Generating interest in your company? Converting prospects into customers? Keeping customers happy once they are … [Read more...] about It’s coming!

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