Public Relations Archives

Questions are vital data!

Lisa Poulson / April 29, 2025 / Communication, Evangelism, Internal Communications, Leadership, Media Spokesperson, Persuasion, Public Relations, Public Speaking, Spokesperson / Leave a Comment

You’ve just finished your brilliant twenty minute presentation on your new genAI-enabled customer service solution, but the customer’s only question at the end is: “What have you heard about capacitor tariffs?” What? You may be thinking, “Was this … [Read more...] about Questions are vital data!

Thanks for coming to my session!

Lisa Poulson / March 4, 2025 / Communication, Customer Care, Evangelism, Professional Development, Public Relations, Spokesperson /

Spring conference season is here! Are you leading a breakout session? Start by saying THANK YOU to the people who chose to walk into your session room! Acknowledge your audience’s discernment and good taste. They chose YOUR session, after … [Read more...] about Thanks for coming to my session!

Why?

Lisa Poulson / December 3, 2024 / Communication, Evangelism, Innovation, Media Spokesperson, Messaging, Public Relations, Public Speaking, Spokesperson, Storytelling /

Do you know your Why? Simon Sinek’s work is now ubiquitous. We all know how much a Why matters. When you communicate from your Why, your purpose shines through in everything you say and do. Your audiences feel it. You reach not just their heads, … [Read more...] about Why?

Incrementalism

Lisa Poulson / November 5, 2024 / Communication, Evangelism, Innovation, Media Spokesperson, Messaging, Public Relations, Public Speaking, Spokesperson, Storytelling /

There is no substitute for daily practice. Real change comes from consistent, patient, disciplined, daily focus on new behavior. Want to learn to patiently listen during difficult conversations with employees? A daily practice of meditation will … [Read more...] about Incrementalism

Plans. Good.

Lisa Poulson / October 1, 2024 / Communication, Evangelism, Innovation, Media Spokesperson, Messaging, Public Relations, Public Speaking, Spokesperson, Storytelling /

If you want to do a terrible media interview, don’t have a plan. Don’t be clear about your business objective, don’t define a communications objective that will help you achieve your business objective, and definitely don’t have messages or proof … [Read more...] about Plans. Good.

Running down the clock

Lisa Poulson / July 30, 2024 / Communication, Media Spokesperson, Public Relations, Spokesperson /

You’re sitting with a reporter for thirty minutes. The reporter takes five minutes just to formulate their first question. Is this a good thing or a bad thing? Should you interrupt? Over 25 years of staffing interviews as a PR person, I came to … [Read more...] about Running down the clock

Questions: Scary!

Lisa Poulson / July 2, 2024 / Communication, Media Spokesperson, Public Relations, Spokesperson /

This may seem obvious, but the way not to be scared and surprised by questions is not to be scared and surprised by questions. Prepping for a big interview on CNBC? Your PR team has pored over interviews, had conversations with producers, and … [Read more...] about Questions: Scary!

Dance the dance

Lisa Poulson / June 4, 2024 / Communication, Media Spokesperson, Public Relations, Spokesperson /

A media interview looks like a normal conversation, but it’s not a conversation at all. It’s a business transaction that takes the form of a careful, predictable Kabuki dance. Every participant in a media interview is filling a well-defined … [Read more...] about Dance the dance

Notice what’s wrong

Lisa Poulson / March 21, 2023 / Communication, Evangelism, Media Spokesperson, Public Relations, Spokesperson /

Bad bosses and bad business decisions can be such incredible teachers. Right now in the tech industry we’re seeing the “correction” of so many leaders’ mistakes. Every mistake is an opportunity to learn. ‘Oh, I don't want to be the leader who does … [Read more...] about Notice what’s wrong

Embrace the pivot

Lisa Poulson / February 21, 2023 / Communication, Evangelism, Media Spokesperson, Public Relations, Spokesperson /

Great spokespersons know that the ONLY thing you have any control over in a media interview is what comes out of your mouth. When you sit down with a reporter you have no control over how prepared the reporter is, what questions the reporter asks, … [Read more...] about Embrace the pivot

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