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Overcoming a failure of imagination

Lisa Poulson / April 18, 2023 / Change, Communication, Evangelism, Innovation, Messaging, Persuasion /

Communication, Change, Evangelism, Innovation, Messaging, Persuasion, Storytelling

Right now in the tech industry everyone is up to their eyeballs trying to envision how generative AI will change their businesses.  As ChatGPT and large language models get embedded into and change the things we use every day, the companies who … [Read more...] about Overcoming a failure of imagination

AI needs elastic messages

Lisa Poulson / April 4, 2023 / Change, Communication, Evangelism, Innovation, Messaging, Persuasion /

Communication, Change, Evangelism, Innovation, Messaging, Persuasion

847 years ago when we at Sun Microsystems launched the Java technology, not long after Netscape launched the first browser, one of our biggest worries was creating messages for something that was too new to define. As the PR person, I had to create … [Read more...] about AI needs elastic messages

The sky IS blue

Lisa Poulson / March 7, 2023 / Change, Professional Development /

Change, Professional Development

When I was in coaching school, I met a wonderful human who told me that he taught his clients this beautifully simple practice. Whenever they’d have a negative or scary thought, he asked them to add this short statement: “And the sky is blue.”  As … [Read more...] about The sky IS blue

Earned, Owned, Paid

Lisa Poulson / January 17, 2023 / Change, Communication, Customer Care, Evangelism, Innovation, Media Spokesperson, Messaging, Persuasion, Public Relations, Storytelling /

Communication, Change, Customer Care, Evangelism, Innovation, Media Spokesperson, Messaging, Persuasion, Public Relations, Storytelling

We continue to debate and evolve our definitions of paid, earned, and owned media. For a marketing person, these distinctions may be vital, but my advice as a communications coach to clients is the same no matter which channel they’re … [Read more...] about Earned, Owned, Paid

What’s next?

Lisa Poulson / January 3, 2023 / Change, Communication, Internal Communications, Leadership, Spokesperson /

Communications, Spokesperson, Change, Internal Communications, Leadership

Remember when the New Year was a time of delightful anticipation? We’d make plans to conquer the world? In March 2020 I looked back with a sinister laugh at my January and February 2020 self and said, I’m never doing THAT again.  But even though … [Read more...] about What’s next?

Looks like we made it

Lisa Poulson / December 21, 2022 / Change, Leadership, Professional Development /

Change, Leadership, Professional Development

Well here we are, at the end of another chaotic year. Will 2023 be more “normal”? Do we even know what “normal” means anymore?  Regardless, we made it. We piloted our rafts through whatever rapids came at us. We got thrown out of the raft and … [Read more...] about Looks like we made it

Take the opposite view

Lisa Poulson / December 6, 2022 / Change, Leadership, Professional Development /

Change, Leadership, Professional Development

My head loves worst-case scenario thinking. It was great when I was a PR person who needed to envision and prepare for any potential crisis, but it’s not so awesome when I’m just trying to live my life.  One tool I’ve learned from a few coaches is … [Read more...] about Take the opposite view

Words. They matter.

Lisa Poulson / November 29, 2022 / Change, Communication, Customer Care, Evangelism, Internal Communications, Media Spokesperson, Messaging, Persuasion, Public Relations, Public Speaking, Spokesperson /

Communication, Spokesperson, Change, Customer Care, Evangelism, Internal Communications, Media Spokesperson, Messaging, Persuasion, Public Relations, Public Speaking

Let’s talk about words. If I say “ruby” to someone at a jewelry store, I’m going to get something very different than if I say “Ruby” on GitHub. Shared vocabulary is a prerequisite for any successful conversation.  It’s your responsibility both as … [Read more...] about Words. They matter.

Reality?

Lisa Poulson / November 15, 2022 / Change, Communication, Customer Care, Evangelism, Internal Communications, Media Spokesperson, Messaging, Persuasion, Public Relations, Public Speaking, Spokesperson /

Communication, Spokesperson, Change, Customer Care, Evangelism, Internal Communications, Media Spokesperson, Messaging, Persuasion, Public Relations, Public Speaking

‘’Perception is reality.” Lee Atwater coined this phrase in political campaigning because he saw that what people think is more powerful than what’s true. Objectivity does not exist. This can be super frustrating, but it’s TRUE. People do not … [Read more...] about Reality?

Context matters!

Lisa Poulson / November 1, 2022 / Change, Communication, Customer Care, Evangelism, Internal Communications, Media Spokesperson, Messaging, Persuasion, Public Relations, Public Speaking, Spokesperson /

Communication, Spokesperson, Change, Customer Care, Evangelism, Internal Communications, Media Spokesperson, Messaging, Persuasion, Public Relations, Public Speaking

Let me state the obvious: The three minute presentation you give at a university recruiting day should be radically different from your board meeting. The language you use at a biotech conference to a bunch of doctors is different from the language … [Read more...] about Context matters!

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