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Your talk can be a symphony

Lisa Poulson / October 5, 2021 / Change, Communication, Customer Care, Evangelism, Internal Communications, Leadership, Messaging, Persuasion, Public Speaking /

Communication, Change, Customer Care, Evangelism, Internal Communication, Leadership, Messaging, Persuasion, Public Speaking

What’s a crescendo? In a symphony or an aria, it’s a swelling of music that tells listeners that THIS is the most important, the most lush, the most beautiful part of the piece. Composers do so many intricate and wonderful things to build to … [Read more...] about Your talk can be a symphony

Speak their language

Lisa Poulson / September 7, 2021 / Change, Communication, Customer Care, Evangelism, Internal Communications, Leadership, Messaging, Persuasion, Public Speaking /

Communication, Customer Care, Evangelism, Internal Communications, Leadership, Messaging, Persuasion, Public Speaking

As a great communicator you speak to your audiences in their language. You use their acronyms, you speak to their industry’s concerns, you know what “success” looks and feels like to them. Ask yourself: Based on what I know about the people I am … [Read more...] about Speak their language

Do I have a good idea?

Lisa Poulson / August 3, 2021 / Change, Communication, Evangelism, Innovation, Leadership, Media Spokesperson, Messaging, Persuasion /

Communication, Change, Evangelism, Innovation, Leadership, Media Spokesperson, Messaging, Persuasion

I give a lot of advice on how to come up with great ideas and great messages. But how do you know when you’re there? You know your vision and message are on the money when:  Your audiences listen to your message and ask for more content.  You … [Read more...] about Do I have a good idea?

Is panic a strategy?

Lisa Poulson / July 20, 2021 / Change, Communication, Leadership /

Communication, Change, Leadership

Ryan Holiday’s The Obstacle Is The Way, is the perfect read for anyone going through a huge change like creating the world of hybrid work. Things will go wrong as you and your team figure out how to return to the office, to travel, to events. Your … [Read more...] about Is panic a strategy?

I’m sorry!

Lisa Poulson / July 6, 2021 / Change, Communication, Customer Care, Internal Communications, Leadership, Media Spokesperson /

Communications, Change, Customer Care, Internal Communications, Leadership, Media Spokesperson

Every one of us is coming out of a rough year and a half, but we’re all damaged in different ways and carrying different wounds. You’re leading a team into the new world of hybrid work. Your team is struggling. So, likely, are you. Because you’ve … [Read more...] about I’m sorry!

What to wear?

Lisa Poulson / June 29, 2021 / Change, Communication /

Change, Communication

I don’t know if I’ll ever wear a suit to a business meeting again, but I do wonder about jewelry. Whenever I put on a necklace for a videoconference these days I feel overdressed. I used to wear them all the time when I went to meetings. Will I want … [Read more...] about What to wear?

Percolating neurons

Lisa Poulson / June 15, 2021 / Change, Communication /

Communications, Change

On Sunday I had people over for dinner. Just two. We’ve had our shots. We kept the windows open. It was a welcome step into post-pandemic life.  I’m bringing this up because even though I’ve met these people on a video conference several times, … [Read more...] about Percolating neurons

We used to do this all the time…

Lisa Poulson / June 1, 2021 / Change, Communication, Internal Communications, Leadership, Public Speaking /

Communication, Change, Internal Communications, Leadership, Public Speaking

  I’m packing for a girls' weekend in Park City and I feel as overwhelmed as if I were getting ready for a three-month expedition in the Sahara. It’s five days. One time zone away. What is my problem??  My problem is that I haven’t … [Read more...] about We used to do this all the time…

Remember that you’re in a body

Lisa Poulson / May 18, 2021 / Change, Internal Communications, Leadership, Professional Development /

Change, Internal Communications, Leadership

  When you spend 10 hours a day on video conferences, it’s easy to forget that you even have a body. Working at home may mean no commuting, but it can mean a lot less movement for our bodies.  Ignoring your body will have an impact not … [Read more...] about Remember that you’re in a body

Can’t wait!

Lisa Poulson / May 4, 2021 / Change, Internal Communications, Leadership /

Change, Internal Communications, Leadership

In the last 15 months, we’ve all had to negotiate a new relationship with hope. What is it safe to hope for? When is it realistic to hope? When will I get vaccinated? When can I plan a vacation that requires a passport? When will I see my colleagues … [Read more...] about Can’t wait!

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