Your company is having a WFIO moment and you’re the spokesperson. Oh s***. If you are the person on point to communicate in a crisis, you absolutely MUST practice. Yes, finding out what went wrong is a ton of work. Deciding what to say about it is a … [Read more...] about Don’t wing it!
"Knowledge is the new money," said Michael Simmons in Quartz. Lots of researchers will tell you that the half-life of a job skill is about five years. Gulp. If we’re going to thrive as the world continues its rapid paroxysms of change, we have to … [Read more...] about Learning, learning, learning
Everyone’s quitting - to go back to school, to go run an alpaca farm, to travel. You’re left with a ton of work to do and a team that looks like swiss cheese. Receiving resignations from your talented people is one of the great miseries of corporate … [Read more...] about Graceful goodbyes
What’s a crescendo? In a symphony or an aria, it’s a swelling of music that tells listeners that THIS is the most important, the most lush, the most beautiful part of the piece. Composers do so many intricate and wonderful things to build to … [Read more...] about Your talk can be a symphony
As a great communicator you speak to your audiences in their language. You use their acronyms, you speak to their industry’s concerns, you know what “success” looks and feels like to them. Ask yourself: Based on what I know about the people I am … [Read more...] about Speak their language
Every one of us is coming out of a rough year and a half, but we’re all damaged in different ways and carrying different wounds. You’re leading a team into the new world of hybrid work. Your team is struggling. So, likely, are you. Because you’ve … [Read more...] about I’m sorry!
I’m packing for a girls' weekend in Park City and I feel as overwhelmed as if I were getting ready for a three-month expedition in the Sahara. It’s five days. One time zone away. What is my problem?? My problem is that I haven’t … [Read more...] about We used to do this all the time…
When you spend 10 hours a day on video conferences, it’s easy to forget that you even have a body. Working at home may mean no commuting, but it can mean a lot less movement for our bodies. Ignoring your body will have an impact not … [Read more...] about Remember that you’re in a body
In the last 15 months, we’ve all had to negotiate a new relationship with hope. What is it safe to hope for? When is it realistic to hope? When will I get vaccinated? When can I plan a vacation that requires a passport? When will I see my colleagues … [Read more...] about Can’t wait!
Have you ever noticed that when you’re super-stressed out you might not hear/absorb/remember something important that a colleague or customer said? In 2020 every human on earth got a pretty huge helping of extra stress to manage on a daily basis. … [Read more...] about Say it again, Sam